Client Partner

Step into the pinnacle of client leadership at VML MAP as our next Client Partner. This is an executive-level role where your strategic prowess and deep commercial insight will not only define the direction of our most significant client relationships but also significantly expand their strategic value and revenue impact. You will be instrumental in setting the long-term strategic roadmap for a large anchor client or a portfolio of strategic accounts, directly influencing their long-term business vision and aligning it with VML MAP's cutting-edge capabilities. As the ultimate owner of the client relationship, you will lead and empower diverse, cross-functional client teams, ensuring both exceptional delivery and unparalleled business impact for our clients and for VML MAP. If you are a visionary leader with a proven track record of orchestrating transformational client growth, cultivating top-tier talent, and driving substantial business outcomes, your leadership is essential to our continued success. Join us and redefine the future of customer experience at the highest strategic level.

What will your day look like?

 We are seeking an exceptionally strategic and commercially astute Client Partner to lead and expand our most critical client relationships. In this executive role, you will be primarily responsible for setting the strategic direction of a large client or a portfolio of smaller, high-potential clients. You will deeply influence the client's long-term roadmap, vision, and business strategy, meticulously aligning these with VML MAP's comprehensive capabilities to significantly expand the scope and value of our engagements. You will lead and manage the integrated client teams, ensuring overall profitability, robust business impact for the client, and sustainable growth for VML MAP.

You will drive significant revenue growth, ensure the financial health of your client accounts, and foster a culture of excellence and innovation within your large, multi-disciplinary teams. Your leadership will embody strategic and commercial thinking, paired with impeccable execution at the highest level.

More specifically, your tasks include:

• Strategic Client Leadership: Lead, drive, and expand the strategic scope and value of a large anchor client or a portfolio of key smaller clients, positioning VML MAP as an indispensable strategic partner.

• Visionary Influence: Influence the client's long-term roadmap, business vision, and strategic objectives, aligning VML MAP's capabilities to solve their most complex business challenges and unlock new opportunities.

• Business Growth & Innovation: Proactively identify new strategic opportunities and scopes, growing the client relationship significantly beyond existing engagements and fostering long-term, mutually beneficial partnerships.

• Financial Stewardship: Drive significant client revenue growth and ensure the overall financial health, profitability, and strategic return on investment for both the client and VML MAP.

• Strategic Planning & Execution: Understand deep client needs, develop overarching strategies to meet their business objectives, and translate these into impactful, revenue-generating programs and projects.

• Executive Team Leadership: Lead and manage a large, multi-functional client team, with a special focus on training, mentorship, and growing top-tier talent within VML MAP.

• Talent & Staffing Management: Oversee overall staffing for your client accounts, setting the right team by approving and actively participating in key recruitment and development initiatives to ensure optimal team composition and performance.

• Network Orchestration: Serve as the primary VML MAP point of contact for VML and WPP network collaborations, expertly managing and leveraging the broader network's capabilities to deliver holistic client solutions.

• Commercial Acumen & Accountability: Consistently demonstrate executive leadership, ultimate accountability, and superior strategic and commercial thinking in all aspects of client engagement and operational execution.

• Thought Leadership: Champion VML MAP's advanced capabilities and thought leadership, solidifying our position as a strategic innovator and essential partner in the market.

Who are you going to work with?

As a Client Partner, you are the strategic nexus, orchestrating and empowering a sophisticated network of senior leaders and expert teams across VML MAP and the wider WPP network. You will work with a diverse group including Client Service Directors, Delivery Partners, Solution Architects, Data Scientists, Creative Directors, and Technology Leads among others. You will foster an environment of collaboration, innovation, and high performance, leveraging the best talent globally to deliver unparalleled client outcomes. Your role is to harness this immense talent, inspiring them to achieve transformational results for our clients.

What do you bring to the table?

We are seeking an executive leader with unparalleled strategic vision, commercial acumen, and the proven ability to build and grow transformational client relationships at the highest level. You are a natural influencer, capable of shaping client long-term business strategies and seamlessly integrating VML MAP's capabilities to drive exponential value. You embody ultimate leadership and accountability, translating complex visions into impactful, revenue-generating realities.

You are adept at navigating complex organizational landscapes, both internally and within global client structures, demonstrating a proactive, solution-oriented mindset that thrives on pioneering new pathways to success.

In addition, you have:

• 15+ years of progressive experience in executive client leadership roles within a leading digital transformation consultancy, agency network, or technology services firm, with extensive experience in driving growth across CRM, marketing automation, data strategy, and customer experience solutions.

• Proven track record of managing and significantly growing multi-million dollar client portfolios, with demonstrable success in influencing C-suite stakeholders and expanding engagements beyond existing scopes.

• Deep commercial understanding and strategic oversight of complex data ecosystems, advanced technology platforms (e.g., Salesforce Marketing Cloud, Adobe Experience Cloud at an enterprise level), and large-scale marketing automation implementations.

• Extensive experience in leading and mentoring large, multi-disciplinary teams, including other senior client-facing leaders, fostering a culture of high performance, development, and strategic thinking.

• Exceptional executive presence, communication, and negotiation skills in English, capable of inspiring confidence, influencing board-level decisions, and articulating complex strategies with clarity and impact.

• Demonstrated ability to operate as a key point of contact within a global network (like WPP), leveraging diverse resources and driving integrated solutions across various operating companies.

• The strategic competence, executive confidence, and self-discipline to expertly define and oversee multi-year roadmaps, significant budgets, and complex project portfolios.

• A visionary leader with a commitment to continuous learning and staying ahead of market trends in digital transformation and customer experience.

A leader in personalized customer experiences

VML MAP is a world-leading Centre of Excellence that helps businesses humanize the relationship between the brand and the customer through hyper personalization at scale, marketing automation and CRM. With the brain of a consultancy, the heart of an agency and the power of technology and data, we work with some of the world's most admired brands to help them on their transformation journey to becoming truly customer-centric. Together, we are 1000 + technology specialists, data scientists, strategic thinkers, consultants, operations experts, and creative minds from 55+ nationalities.

A global network

We are part of the global VML network that encompasses more than 30,000 employees across 150+ offices in 60+ markets, each contributing to a culture that values connection, belonging, and the power of differences.

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